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End of Season Sale

10% Price Drop!

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to 190 countries

How do I place an order?

Ordering online through our website couldn’t be easier. When you find those perfect products you’re looking for, simply choose the options you want and click Add to Basket. If you’ve got more items on your wishlist, click Continue Shopping until you have everything you need. Once you’re done all you need to do is press Checkout to start the ball rolling – follow the simple step-by-step instructions to choose your shipping method, then enter your address, billing details, and your preferred payment information.

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What payment methods do you accept?

We accept the following methods of payment: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and Net World Sports Gift Vouchers. The payment pages at Net World Sports are completely secure and payment details are not held on our system in any way.

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How do I know my payment information is safe?

A very sensible question to ask. All the payment and transaction pages on the Net World Sports website are completely secure – that’s our guarantee to you, 100%. We also never store any of our customers’ payment details on our system.

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When will I be charged?

We process payments as soon as you confirm your order in our checkout – thanks very much for your order, we’re sure you’ll love what you’ve bought!

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I’ve got a coupon code – how do I use it?

Lucky you! Only kidding, we love rewarding our loyal customers with special offers and exclusive coupon codes. Simply enter the coupon code in our checkout just before you enter your payment details – the code will automatically be applied and hey presto, the item price of the products you are ordering will be reduced. Please be aware that coupon codes aren’t applied to shipping costs.

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Can I change or cancel an order once it’s been placed?

As we aim to dispatch most orders the same day, we can't guarantee that we will be able to make changes to your order, or cancel your order. However, if you do wish to make any changes to your order, please contact us within 15 minutes so that we can try to support with any amend or cancellation requested.

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How can I be sure that my order has been placed?

Once you’ve completed our checkout process, you will automatically be sent an email order confirmation containing all the key details about your purchase, including your unique order number that you should keep handy just in case you need to get in touch with us about anything. Please note that you won’t get any tracking information about your order in this email – you’ll receive a separate message once your items have been dispatched from our warehouse.

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The address I want my order shipped to is different to my billing address – does this matter?

Not at all. So if, for example, you’d prefer your order to be shipped to a work address rather than your home, just enter those relevant details during the checkout process.

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I would like to pay via an invoice or a purchase order- is this possible?

Thats no problem! We generally find that some colleges and teams prefer to pay via these methods. To pay via an invoice a simple email to po@networldsports.com stating the list of products you wish to purchase, your billing and delivery details is all that we require. We are happy to send you across an invoice which can be paid via bank transfer. Alternatively, a purchase order can be sent through to us on letter headed paper for payment. Please see our dedicated purchase order page https://www.networldsports.com.au/purchase-orders for additional information on this option.

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How do I get a replacement part for my item?

Please have a look in our dedicated Alternatively visit our contact page to get in touch with our customer service team.

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My parcel is a gift can the branding/ packaging be hidden?

Our products make great gifts, although unfortunately all of our items do come in Net World Sports branded boxes and packaging.

    To ensure no prying eyes see anything they shouldn't we would recommend ordering to a different shipping address. It is simple to change your shipping/ billing address at the checkout.

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I am struggling to checkout. What steps should I take?

We are sorry to hear you are having issues making your order. We would advise getting in touch and our friendly customer service team will help you complete your order.

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I need to change an address on my order. How do I do this?

We would advise you call our helpful sales team on 02 6145 2070 within 30 minutes of your order having been placed to make any changes to your shipping address.

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I have just placed an order and realised I need to add another item. What can I do?

We would advise you call our helpful sales team on 02 6145 2070 within 30 minutes of your order having been placed to add on any additional products.

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Do you have customer reviews of your products?

We love to share our customers honest reviews of our great products. You will find reviews of the relevant products on our product pages. If you have any additional questions please get in touch with us via our contact page .

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I am unsure of what product is right for me- can you help?

Yes, our experienced customer care team are happy to help match you with the right product. Visit our contact page to get in touch.

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Can I have a specific time my order will arrive?

Unfortunately, our couriers do not provide specific times for delivery.

    You can track your order via the email you have been sent following your placing your order. Or alternatively, you can also contact our customer care team.

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What size of goal will I need?

We cater for players of all ages and sizes! Please visit our blog for more information on what goal might be right for you.

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My payment won't go through?

Sorry to hear your experiencing this issue, if you are ordering from outside of UK/ Europe, it may be that you need to have a quick call to your bank to confirm your order. For further information on this our customer service team are happy to run through this with you.

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Will my item have a warranty?

The majority of the products on our website hold a 1 year warranty, covering manufacturing defects. In the event of an item developing a fault or is found to be faulty upon delivery, please contact our Customer Care team with images of the fault, detailing the issue in full so that we can get a resolution for you as quickly as possible.

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